Helea Lifestyle Beach Resort

Hello team Helea Family Resort.It was my first visit to Greece and Rhodes.It is a family hotel and even in October it was full of families with children. The room was cozy and clean, the view on the hill was OK, cleaning and towel change was done every day, the mini bar was refilled every day as well. The housekeeping staff was friendly.The food was varied and tasty, the waiters were nice and always smiling and helpful.The location of the hotel and the distance to the airport or to Rhodes town is a big plus. I also appreciate the promenade around the whole resort where one can walk undisturbed.The beach was a mix of sand and small stones, the water was very calm and full of life.Something that could be worked on is the evening program for guests, the speakers were too loud which was quite distracting.Also the lights on the building opposite the seating shone directly in your eyes which was quite annoying.But that's not something that couldn't be improved, and it would definitely improve the overall impression.Thank you for a wonderful holiday.

I'm on holiday in this resort with my wife and two-year-old daughter. At first glance the hotel is really beautiful and luxurious, but unfortunately not at second glance! 99 percent of the time the service is just bad. Starting with an arrogant lady at the reception to the always annoyed bartender at the beach bar. The only people who really understand the service are the bellhop and the waiters in the a la cart restaurants. But you can only visit this once, which is a shame because the food there is on a completely different level than in the buffet restaurant. This hotel had so much potential but it simply lacks good staff and someone to control everything. We weren't even asked if everything was okay. There is rubbish everywhere and we were even able to watch at the pool as one of the waiters simply stepped over a paper cup instead of picking it up. This no longer has anything to do with our exaggerated German cleanliness, but rather pure ignorance. The rooms are only superficially cleaned. The mirror has been smeared for days, the cups haven't been washed and a nail has been lying in the corner for days. Mind you, none of us cut our nails. Overall, this hotel could do a lot better if they considered service important and enjoyed it.

We stayed 10 days at the Helea and had a great time.Hotel well decorated, great food, nice spa, clean beach and pools.Restaurant staff has great sense of hospitality, helpful with kids in general.Reception team is always here to assist (change of room, car rental) but should definitely consider more kindness and smile!

The Latin-American A la cart restaurant was amazing. Especially Elizabeth made great recommendations & the service was excellent.Nevertheless we need to cut from 5 to 4 stars: 4 evenings in a row without the possibility to visit one of the a la cart restaurant in the evening was really upsetting. Especially when you are in your honeymoon …

Italian restaurant was amazing Nicole was a fantastic waitress ! The only shame was a lack of availability to book the restaurant. But the service was outstanding. Rhodes itself is a bus ride away and not much around the hotel it's self but luckily the report is stunning.