Auto Union

Auto Union, situated near the airport in Tsairi, Rhodes Island, operates as a car rental establishment that elicits a varied range of customer feedback. Reviews highlight both commendable aspects of their service and significant areas for improvement, particularly concerning vehicle condition and staff consistency.

👍 The Positives

Many customers have shared positive experiences with Auto Union, emphasizing several key strengths:

• Exceptional Service: Some reviewers specifically lauded individual team members. One visitor praised "Anastasia and the rest of the team," noting their willingness to go "above and beyond" to ensure a perfect experience. This includes mentions of "friendly and professional service" that made the process "smooth and stress-free." The initial airport pick-up driver was also described as "very pleasant" by one customer.
• Vehicle Quality and Upgrades: While not uniform, some lucky customers received cars described as "like new," with very low mileage (e.g., just 9000km). A particularly positive instance involved Auto Union providing a free upgrade to a bigger car to comfortably accommodate a group of four adults and a child, which was greatly appreciated.
• Efficient Processes: Beyond initial pick-up, the rental and return procedures were often characterized as "quick," "fast," and "straightforward." Vehicles were typically found to be "clean" during inspection, contributing to a hassle-free experience for some.

👎 Areas for Improvement

Conversely, several critical observations were made by other customers, pointing to areas where Auto Union could substantially enhance its service consistency:

• Inconsistent Car Condition: A significant point of contention is the highly variable quality of the rental fleet. One disgruntled customer reported paying "550 euros for a 70k mile Peugeot with faded paint, rear accident damage, scratched wheels, a flat spot at 2.5k revs and an awful clutch." This contrasts sharply with the "like new" vehicles other patrons received, indicating a lack of consistent standards.
• Staff Attitude: Customer interactions proved to be a notable pain point for some. Despite praise for certain individuals, other staff members were described as "surly," "unhelpful," and "rude." This inconsistency in service quality, particularly during key interactions like car handover, negatively impacted the overall experience for several customers.
• Initial Pick-up Issues: One review mentioned an initial delay at the airport, where it took "10 min before the representative was there to be found." While the process smoothed out afterward, such delays can be inconvenient for arriving travelers.
• Booking Discrepancies: A customer who booked months in advance reported being told that "it was high season and there were no other cars available" when they inquired about the poor condition of their assigned vehicle. This suggests potential issues with inventory management or customer service when problems arise.

Overall Experience and Recommendation

Auto Union in Rhodes offers a mixed bag for travelers seeking car rentals. When the experience aligns with positive expectations, it's highly praised, with customers commending excellent service, beneficial vehicle upgrades, and efficient rental processes. However, the recurring issues of inconsistent vehicle quality, particularly the presence of older or damaged cars, and the variability in staff attitude, especially during car collection, can significantly detract from the overall rental journey.

If you choose Auto Union, it is advisable to thoroughly inspect your assigned vehicle upon pick-up and to clarify any concerns immediately. While some users confidently "highly recommend" Auto Union for a seamless rental on the island, others have explicitly stated they "won't use them again" due to unsatisfactory car conditions and negative staff interactions. Improving consistency across both their fleet's condition and customer service training could undoubtedly establish Auto Union as a more reliable and preferred choice for visitors to Rhodes.

We waited fast hour after agreed time, tragic and rude behavior,bad english, instead of ordered car we got "upgrade" to lower class in surprisingly bad condition. Cars are not ready at the airport, you must travel with their shuttle to their garage and back and you cannot leave the cars at the airport but must return to their garage and travel to the airport. Surprisingly bad service......when returning, after the car is checked you are informed to wait another 10-15 minutes for the shuttle to the airport.

Two stars as the chap who picked us up was very pleasant.550 euros for a 70k mile Peugeot with faded paint, rear accident damage, scratched wheels, a flat spot at 2.5k revs and an awful clutch.The guy who handed over the car was surly and unhelpful, stating that it was high season and there were no other cars available (I booked this car some months prior).I won't use them again.

Pick up at the airport to get brought to the rental location was an issue. Took 10 min before the representative was there to be found. After that all good, quickly got a car. Car was clean inspection fast both at pick up and drop off.

Verry good services we are 4 person and a child and they give us a bigger car for free, the car like new just 9000km we was verry happy with the car!👍 highly recommend 100 %👍 👍

Brilliant overall experience, easy transfer, modern and clean facility, no upselling (in fact they didn’t try to sell me anything) and a thorough check of the car provided. Received a nearly new Nissan micra with all mod cons which was excellent. Would definitely use again!