Car hire Faliraki Rhodes - FalirakiCars Rental

Located in the heart of Faliraki, Rhodes Island, FalirakiCars Rental (Ermoi 18, Faliraki 851 00, Greece) is a car rental establishment often sought by tourists looking to explore the beautiful island of Rhodes. Based on recent customer feedback, FalirakiCars offers a service that is largely praised, though a few areas for improvement have been noted.

👍 Customer Service & Experience Highlights

The majority of reviews highlight an exceptionally positive customer experience, emphasizing several key strengths:

1. Friendly and Helpful Staff: Many customers, including James Greene and Despina T, commend the staff, particularly mentioning "Antonis" or "Anthony's" for being very friendly and helpful. Despina T noted their assistance in understanding important sites on the island, adding value beyond just car rental.
2. Excellent Service: Recurring praise for "excellent service" and a "5-star" experience suggests a generally high standard of operation.
3. Smooth Operations: Customers appreciate the "no stress picking up / dropping off" process, indicating efficiency and ease, which is crucial for holidaymakers.
4. Responsive Communication: James Greene specifically mentioned "swift reply from Antonis," pointing to good communication and customer support.
5. Quality of Vehicles (Generally): While one review noted an older vehicle, other positive reviews mention "great cars," suggesting a range of well-maintained vehicles.

⚠️ Areas for Consideration & Improvement

Despite the overwhelmingly positive feedback, one detailed review pointed out significant issues that potential renters should be aware of:

1. Vehicle Condition: A customer reported receiving an older vehicle where "not everything worked." Specific issues included an air conditioning system that "had almost no function and smelled unpleasant," rendering it unusable.
2. Fuel Gauge Accuracy: The same customer also noted that the "fuel gauge wasn't correct," leading them to overfill the tank beyond the agreed-upon level, which could be frustrating.
3. Post-Issue Customer Service: Critically, when these functional issues were raised, the customer felt a distinct shift in attitude, stating "the friendliness was gone and we couldn't find a satisfactory agreement." This led to a feeling of being "ripped off."

Overall Impression

FalirakiCars Rental generally enjoys a strong reputation for providing excellent, friendly, and stress-free car hire services in Faliraki. The personal touch and helpfulness of the staff, particularly Antonis, are frequently lauded. However, prospective renters might consider checking the condition of their assigned vehicle upon pickup, especially regarding essential features like air conditioning and fuel gauge accuracy, and ensure any discrepancies are addressed clearly and satisfactorily before leaving the premises. While isolated, the negative experience serves as a reminder that even highly-rated services can have inconsistencies.

Excellent service 5 star ++Friendly staff, range of vehicles, no stress picking up / dropping off, swift reply from Antonis! Thank you

Anthony’s was fantastic. Great cars. We had great service and they truly helped us to understand important sites on the island.

The best.

Price performance is ok, the vehicle we got is getting old. Unfortunately not everything worked. The air conditioning had almost no function and smelled unpleasant, so we didn't use it. The fuel gauge wasn't correct so we had filled up too much as agreed. Once we raised the points, the friendliness was gone and we couldn't find a satisfactory agreement. I already felt ripped off!