Carwiz Rhodes Airport

Located at Epar.Od. Kremastis-Airport, Rodos 851 04, Greece, Carwiz Rhodes Airport serves as a car rental provider for visitors to Rhodes Island. Based on recent customer feedback, experiences with Carwiz Rhodes Airport are highly polarized, with reviews highlighting both commendations and significant criticisms.

Overall Sentiment and Rating

The average rating from the provided reviews is approximately 2.6 out of 5 stars. This score indicates a substantial divide in customer experiences, with a noticeable number of patrons reporting dissatisfaction alongside those who had positive interactions.

👍 Positive Experiences

Customers who reported positive experiences frequently emphasized the following aspects:

1. Vehicle Selection & Condition: Reviewers appreciated the wide variety of vehicles available and often noted that the cars were provided in great condition. 🚘
2. Staff & Professionalism: Some customers found the staff to be friendly and helpful, describing the company as generally professional in its operations.
3. Efficient Pick-up: For certain individuals, the pick-up process was described as quick and easy, contributing to a smooth start to their rental period.
4. Customer Support: Positive feedback also extended to excellent customer support provided throughout the rental duration.
5. Competitive Pricing: At least one reviewer highlighted the company's competitive pricing.

👎 Negative Experiences and Key Concerns

Conversely, a significant portion of the reviews detail highly frustrating and negative encounters:

1. Challenging Pick-up & Communication Issues: 😠
   • Several customers reported considerable difficulty with the airport pick-up. This included waiting for over 30 minutes for a representative who never appeared with a name plate, despite prior confirmation. Customers were sometimes told they "should have known" where the shuttle was without clear prior instructions.
   • Significant communication breakdowns were noted, particularly concerning flight delays. Customers who informed Carwiz of delays beforehand still found their bookings cancelled or not present in the system upon arrival, even when the office was seemingly open for hours more.
   • Attempts to contact the company by phone during or after delays were often met with unresponsiveness, with reports of "no one answered" despite repeated calls.
2. Allegations of Unfair Damage Charges: 💸
   • A major point of contention involves customers being blamed and subsequently charged for pre-existing damage. One reviewer vividly described being forced to pay 267.34 EUR for a "small damage" they were "1000% sure" was present at pick-up, stating that the rush during the initial handover prevented proper photo documentation.
   • The same reviewer expressed strong doubt that the money paid for the damage was actually used for repairs, contributing to a feeling of being unfairly treated.
3. Rude Customer Service & Unprofessional Conduct: 😡
   • Multiple reviews explicitly cite "terrible customer service" and describe employees, and even the owner, as "very rude."
   • Customers facing issues were reportedly refused alternative solutions or rebooking, often being told to simply find another car rental company.
4. Booking Cancellations and Partial Refunds: ❌
   • Despite having paid in full, bookings were sometimes cancelled due to delays (e.g., exceeding a 2-hour grace period) even after customers attempted to inform the company.
   • In one particularly concerning instance, a customer who paid for a 7-day rental only received a refund for 4 days after their car was withheld due to a late arrival, directly contradicting an alleged promise of a "fully reimbursed" amount.

Conclusion

Carwiz Rhodes Airport appears to offer a highly varied customer experience. While some travelers have enjoyed a seamless and professional car hire service with good vehicles, others have faced significant challenges related to unhelpful customer service, communication failures, alleged unfair damage charges, and inflexible booking policies, especially in cases of flight delays. Prospective customers are advised to proceed with caution, thoroughly document all aspects of their rental (especially pick-up instructions, car condition, and any potential delays), and consider these widely differing experiences when making their rental decision.

Dirty car ! With dents all over and noise from clutch! Cars are not checked before renting as they say ! Never again ! I would not recommend this business!

We had a bad experience with the car rental shuttle, as it sounds like a few other people have also had looking at previous reviews.Our flight was delayed and passport control was also backed up, even so we were out only 20 min after the agreed pick up time.The Rhodes office closes at 22:00, our pick up was at 23:10, and we arrived at the exist at 23:30. Since the office was closed, and we had only been given the office number we had no way of contacting Carwiz ourselves.No one from Carwiz was there for us, no one called us, so we waited over an hour and had to get a taxi to our accommodation.However this is not the reason for the low star review, the reason for this is due to the gentleman that we spoke to the next day to organise pick up of the car. They were aggressive and ranted at me about being at the airport until midnight, which was not true.They told me we no longer had a reservation with them. This was all before I uttered a word, other than confirming my name. At one point when I tried to state our version of events, they said 'so you want to argue with me now!?"This was a very unsettling and upsetting call for me, and sadly, our package operator forced us to continue to use this company after they had to call Carwiz to rectify the situation.Not a good experience at all. The 2 star is due to the fact the car, although dented and scratched was fine. And the staff we dealt with in the office were nice. I don't believe we dealt with the gentleman from the call in person, which I am very glad of.I would not advise anyone use this company due to this experience.

Everything went well and super fast. Was the most uncomplicated car rent experience for us. We can highly recommend their services. New car, fast pick up and transfer from and to the airport.

I would definitely recommend Carwiz Rhodes for renting a car! They have a wide variety of vehicles to choose from, and their staff was friendly and helpful. The pick-up process was quick and easy, and the car was in great condition. We also received excellent customer support throughout our rental period. Overall, it was a 5-star experience!

Nice clean car and the staff were very helpful. Simple pick up and hand over, quick shuttle to the airport. Would use them again