Carwiz Rhodes Airport

Carwiz Rhodes Airport, located at Epar.Od. Kremastis-Airport, Rodos 851 04, Greece, operates as a car rental and parking establishment on Rhodes Island. While ostensibly offering convenience for travelers, aggregated user feedback paints a starkly negative picture, primarily revolving around significant issues with reservation management and customer service.

🚨 Predominant Concerns: Cancellations, No Refunds, and Poor Communication 🚨

The overwhelming majority of recent user reviews highlight severe deficiencies in Carwiz Rhodes Airport's service, with a consistent pattern of problematic experiences for customers arriving at the airport.

1. Unjustified Cancellations Due to Flight Delays

A consistent and alarming theme across multiple reviews is the company's strict and seemingly unforgiving policy regarding flight delays, often leading to reservation cancellations despite prior payment and flight number provision:

1. Strict No-Show Policies: Users like Ofer Senderovitz reported their reservation being removed after just "one hour of no show," despite their flight being delayed by three hours and the company having their flight number. This led to no car being available upon arrival, despite advance payment.
2. Ignoring Prior Notifications: Ny Sa explicitly stated notifying Carwiz twice via email about a flight delay, but received no response, only to find their rental car reservation cancelled upon arrival.
3. Minimal Delay Thresholds: Chris Rawe experienced a cancellation because their flight landed "an hour late," a situation further complicated by a 40-minute wait to even find a representative. Another user, Emma Robinson, faced the same issue after landing just "30 minutes late," having their pre-paid car given to someone else.
4. Rapid Re-renting of Vehicles: Theodor Papachristodoulou noted that the car they had paid for in full for the entire week was "rented out... to another customer not even two hours later" after their flight arrived late.

2. Absence of Refunds for Cancelled Bookings

Compounding the frustration of cancelled reservations is the consistent complaint of customers receiving no refund for services paid in advance. This issue is explicitly highlighted by multiple reviewers:

1. Ofer Senderovitz explicitly stated, "I paid in advanced, no refund!"
2. Ny Sa labeled this practice a "scam" and reported having to contact their credit card company to successfully stop debits after Carwiz refused a refund.
3. Theodor Papachristodoulou reported being "scammed us out of 300 Euro" due to a cancelled, pre-paid booking with no refund, emphasizing the financial loss incurred.
4. Emma Robinson also found it "not easy to get our money back," adding to the overall negative experience.

3. Extremely Poor Customer Service & Communication Breakdown

The reviews describe significant failures in Carwiz Rhodes Airport's customer service and communication channels, leaving customers stranded and frustrated:

1. Unresponsive Contact: Ny Sa's emails regarding flight delays went unanswered, demonstrating a lack of proactive communication.
2. Difficulty in Contacting Staff: Emma Robinson and Chris Rawe reported difficulties finding representatives at the airport and multiple attempts to contact the company by phone, indicating poor accessibility.
3. Unhelpful and Abrupt Staff: Theodor Papachristodoulou recounted instances where staff "refused to help us over the phone" and even "started hanging up on our phone calls" when customers sought assistance.
4. Misinformation on Vouchers: One review mentioned having "the wrong contact information on the car voucher," further impeding attempts to resolve issues.

🚫 Verdict: Proceed with Extreme Caution or Avoid Altogether 🚫

Based on the overwhelming consensus from recent customer experiences, Carwiz Rhodes Airport appears to exhibit deeply problematic operational practices, particularly concerning flight delays, reservation cancellations, and refund policies. Customers have described their experiences as being "scammed" and have strongly advised others to "AVOID AT ALL COSTS."

Travelers planning to rent a car at Rhodes Airport are strongly advised to consider alternative providers, given the documented issues of paid-for bookings being cancelled without recourse, leaving visitors stranded and out of pocket. The company's apparent lack of flexibility, poor communication, and refusal to refund advance payments are significant red flags that could severely impact your travel plans.

My flight was delayed in three hours, when I talked to the local rep, he told me that after a one hour of no show, the reservation is being removed from the system. The fact that they had my flight number didn't help. They didn't have a car for me.And make no mistake... I paid in advanced, no refund!

I was cheated out of my money.Upon learning of the flight delay, we notified them twice via email prior to our arrival at the Rhodes airport, but they never responded, and upon arrival, our rental car reservation was cancelled without our permission.No refund to us. It is a scam. This company ruined our trip.Do not ever use this company.We reported carwiz and the easy car fraud to our credit card company and they stopped debiting our money.(I booked from easy car to carwiz.)But both of these companies are unscrupulous!So, don't give up, everyone! Let's fight evil together!

paid for car in full and then they cancelled the booking because flight landed an hour late, which included waiting 40minutes outside airport trying to find rep to take us to the office. Terrible service avoid (small print states 2 hours they have the right to cancel) worst service I have ever used.

Absolute garbage of a rental company, basically scammed us out of 300 Euro. Flight arrived late to which they had access to the flight number and they still cancelled our car. Did absolutely nothing to try and help us and had already rented out our car (which we had paid in full for the entire week in advance) to another customer not even two hours later . They refused to help us over the phone, had the wrong contact information on the car voucher and when after calling them multiple times and they still refused to help us they started hanging up on our phone calls. !SCAM ALERT - AVOID AT ALL COST!

Awful. Despite paying in advance for a car for the week, as we landed 30 minutes late, we were told our car had been given to someone else and were left stranded in the airport. Total shambles. No one to greet us at the terminal, no shuttle bus and took several attempts to contact them on the phone, only to be told we had no car. It was also not easy to get our money back. AVOID AT ALL COSTS and use Rodos car hire instead, they were superb.