Castellum Suites - All Inclusive

Castellum Suites - All Inclusive, located on Rhodes Island, Greece, consistently receives high praise from guests for its excellent location, friendly staff, and clean, modern facilities. This hotel proves to be a fantastic base for exploring the historical charm of Rhodes Old Town and the surrounding areas, offering a comfortable all-inclusive experience.

Prime Location 📍

• The hotel boasts a great location, being very close to the Old Town (within a 10-minute walk) and the main attractions of Rhodes.
• It's also conveniently near shopping areas and restaurants, with easy access to public transport for wider exploration.
• Guests appreciate that it's situated in a quiet area despite its proximity to bustling points of interest.

Exceptional Staff & Service 😊

• A recurring highlight in reviews is the staff, described as "extremely nice and helpful without any exception."
• Individual team members are frequently singled out for their outstanding service:
  • Ms. Rania (reception): Praised multiple times as "very smiling," "very helpful, friendly and excellent at her job," going above and beyond to assist guests (e.g., facilitating early room access).
  • Giannis (reception): Noted for being "so helpful," assisting with ordering food from outside.
  • Katherine / Katrina (bar): Mentioned positively for her service.
  • George: Also listed among the "lovely staff."
  • Voula: Appreciated for inviting guests to local cultural events.
• The staff's readiness to assist with any request contributes significantly to a positive guest experience.

Modern Rooms & Impeccable Cleanliness ✨

• Guests consistently describe the rooms as "spacious, modern, and well-equipped."
• The hotel maintains a high standard of cleanliness, with rooms being "spotless" due to daily cleaning and the overall property being "super clean and organized."

All-Inclusive Dining Experience 🍽️

The all-inclusive food receives positive feedback for its variety and quality:

• A "wide selection, fresh ingredients, and a variety of dishes" are consistently offered, ensuring "everyone can find something to their taste."
• Families appreciate that there is "always some pasta and some fries as well" for kids.
• Recent reviews suggest that the drinks and cocktails have improved, with more alcohol content noted compared to previous visits.

Facilities & Constructive Feedback 💡

While generally positive, some areas were noted for potential enhancement:

• Pool Area 🏊‍♀️

  • The swimming pool area is described as "a bit small."
  • One guest reported the pool being closed unexpectedly for three days due to a storm that didn't materialize.
  • A common point of feedback is the early closing of the pool area at 6:30 PM. Guests suggest that keeping the nicely lit pool area open longer for evening seating and drinks would significantly improve the evening ambiance, especially given the "lack of other areas to sit" in the evening.

• Food & Snacks Accessibility 🍦

  • There's a desire for "more food / snacks available between meal times."
  • Specifically, the ice cream freezer being covered and unavailable between meals, despite being self-service and readily available, was highlighted as an odd restriction for an all-inclusive concept.
  • Guests also noted that food is removed "extremely quickly at the end of meal times," sometimes even before the official end time for service. A few minutes of flexibility or waiting until the official closing time would be appreciated.

Overall Value & Recommendation ⭐

Castellum Suites offers "excellent value for money." Guests frequently express their willingness to "happily return" and would "definitely be back again." It's important to set realistic expectations; this hotel is ideal as a great base for exploring Rhodes, rather than a sprawling resort with multiple pools and dining options. Those looking primarily for a "beach holiday" might need to consider other options, but for a comfortable stay with exceptional service and prime location, Castellum Suites comes highly recommended.

I had the opportunity to spend a few days at Castellum Suites – All Inclusive, and I can definitely recommend this hotel! Great location, close to the Old Town and the main attractions of Rhodes, yet in a quiet area.The rooms are spacious, modern, and well-equipped, and daily cleaning keeps them spotless. The hotel staff is very friendly and helpful, always smiling and ready to assist with any request.Compliments to MS. Rania very smiling person.The all-inclusive food was really good – a wide selection, fresh ingredients, and a variety of dishes. Everyone can find something to their taste.In summary – a great place for a comfortable stay in Rhodes. Excellent value for money, and I would happily return!

We booked this hotel last-minute but had a lovely holiday. The staff were all extremely nice and helpful without any exception. We enjoyed the variety of dishes at the restaurant but for the kids it was nice that there was always some pasta en some fries as well. The swimming pool area is a bit small but the location of the hotel near the Old Town was great. As we were in Rhodes during the last week of October, it was already a bit chilly to swim so we didn't care about the pool too much. Thank you Giannis, Rania, Katherine, George, and the rest of the lovely staff.

The hotel was a great choice, very close to old town withing 10 minutes walk and close to there shopping area and restaurants also very easy to take transport to go anywhere. The hotel was super clean and organized. One thing that i will never forget and i will come back for it, is Rania at the reception, very helpful friendly and excellent at her job! She really made the days there more special and unique, because of her we got the room earlier so we could rest more after the flight, anything we wanted she was there in a second! special thanks to her and of course will visit again!

The staff were incredibly friendly, one of the reception staff Giannis was so helpful he helped us order food from outside.The over all hotel was okay, rated 4stars but it was more of a 3 star hotel & the pool was closed for 3 days due to a storm that never showed.Don't book here if you want a beach holiday

I think some of the negative reviews are from people with unrealistic expectations. The rooms are modern and spotless, the food is good, everything is very clean and well organised. If you’re expecting a huge sprawling resort with multiple restaurants and a selection of pools then you will be disappointed.The main reason to come to this hotel is for its location right next to rhodes old town - if you come here and expect just to sit at the hotel for the full time then I suspect you will be bored, but that’s not really what this hotel is for. It’s a great base for exploring the old town whilst having your food and drink provided in a nice hotel with good friendly staff.A couple of constructive points of feedback - I agree with other reviewers that there is nowhere to sit and drink your drinks in the evening, but there are lots of comfy seats around the pool which would be perfect for this as the pool area is nicely lit at night but the area gets closed at 6.30 sharp which seems such a waste given the lack of other areas to sit.The drinks seem better than they were when I came to the hotel previously, I think they have taken on comments from various reviews that criticised the lack of alcohol in the cocktails as they did seem to have more alcohol this time!There should be more food / snacks available between meal times. For some reason, the ice cream freezer gets covered over between meal times and you’re not allowed to take any which seems odd given it’s all inclusive and there is a lack of other snacks available other than some biscuits. The ice cream is already there and is self-service so it would seem sensible to keep this available between meals.One final point is that the food is removed extremely quickly at the end of meal times. On one morning I was down for breakfast at 9.55am and they had already taken most of the food away despite breakfast being on until 10. I think they could allow a couple of minutes flexibility with this, or at the very least wait until 10am before removing the food.These points are slightly nit-picking though as it’s a great hotel and I’ll definitely be back again, but a few small tweaks could make a huge difference so thought they were worth mentioning.Special mention to Voula who invited us to watch her dancing group at the Tourism Day event which was great fun! Also special mention to Katrina at the bar who was great.