Esperos Village Blue & Spa

Located on Greece's picturesque Rhodes Island at Leof. Kallitheas, Esperos Village Blue & Spa presents itself as a luxurious hotel, spa, and lodging establishment. Drawing insights from recent guest experiences, this review provides a balanced perspective on what prospective visitors can expect from this highly-rated, yet occasionally scrutinized, destination.

The Positive Guest Experience: A Haven of Hospitality and Comfort ✨

Many guests describe their stay at Esperos Village Blue & Spa as nothing short of exceptional, often highlighting it as a truly premium experience. The consistent theme among positive reviews points to a relaxing, blissful, and comfortable holiday environment.

Spectacular Views & Serene Ambiance 🌅

• The views are universally praised as spectacular, gorgeous, and breathtaking, providing an idyllic backdrop for a relaxing getaway.
• The resort offers a very chill and self-sufficient vibe, making it suitable even for guests who typically prefer exploring outside the hotel.

Exceptional Accommodation 🛏️

• Rooms are frequently described as clean, spacious, comfortable, huge, and beautiful.
• Guests particularly appreciate the sea view private pool rooms, with one couple even receiving a kind upgrade to a skyline view private pool suite.
• Private pools are cleaned everyday, ensuring a pristine experience.

Culinary Excellence 🍽️

• The food, both at dinner and breakfast, receives high acclaim, consistently described as delicious and absolutely amazing.
• The breakfast buffet is noted for being great with lots of options and the overall buffet experience is considered first-class.
• An impressive variety of choices is available, including specific options for vegans.

Outstanding Service (Predominantly) 👋

• For many, the staff are the highlight, described as incredible, genuinely nice, delightful, and consistently very nice and friendly.
• Guests frequently commend the staff for going the extra mile and providing 10/10 service, organizing everything for their stay.
• A sense of feeling comfortable and safe is often reported, especially by solo travelers.

Excellent Facilities & Location 🧘‍♀️

• The hotel facilities are rated as excellent.
• The location is considered great for those who wish to explore the island while also enjoying peace and quiet back at the hotel.
• The option to use a partner hotel's beach for a reasonable price is seen as a significant bonus.

The Concerning Guest Experience: Significant Dissatisfaction ⚠️

In stark contrast to the overwhelmingly positive feedback, one recent review detailed a profoundly disappointing stay, raising serious concerns about the hotel's adherence to 5-star standards in all aspects of its operation.

Severe Room & Maintenance Issues 🛠️

1. Broken AC: A major point of contention was a room with a pool but a non-functional air conditioning unit, which reportedly went unaddressed despite numerous complaints.
2. Ant Infestation: The presence of a "huge ant infestation" was described as disgusting, requiring a room change at 1 AM. The guest felt it was a "battle" to have basic requirements met.

Highly Unprofessional Staff Conduct 😠

1. Rude and Untrained Staff: The staff were described as rude, unhelpful, and downright untrained, leading to a "miserable" stay. It was suggested they "clearly have never worked at real 5* hotels."
2. Disturbing Late Checkout Incident: A staff member reportedly barged into the room, yelling at guests to leave, despite a confirmed late checkout. This incident was described as "shocking and unprofessional," leaving guests feeling "very scared," with no apology offered by the manager.
3. Restaurant Service Problems: Despite a reservation at an "exclusive" restaurant, guests were denied a table with a view, which was then offered to someone else randomly. Staff were reportedly rude during this process.
4. Lack of Taxi Assistance: The hotel was criticized for being unhelpful with taxis, requiring guests to "beg" multiple times and resulting in waits of over an hour while others were served first. Complaints were allegedly "shrugged off" without apology.

Other Criticisms 🏖️

• The beach was described as "not nice" and shared with several other hotels in the same chain.
• The breakfast and the breakfast room were described as "pretty sad."
• The guest felt unwelcome and uncomfortable the entire time, concluding that the hotel "fails at basic hospitality" due to "poor management and badly trained staff."

Overall Summary and Considerations ✨

Esperos Village Blue & Spa clearly offers the potential for an incredible holiday experience, marked by stunning views, luxurious accommodations, delicious food, and often, exceptional service. Many guests depart feeling completely satisfied and eager to return, highlighting its suitability for a peaceful and relaxing retreat.

However, the significant negative experience detailed by one reviewer serves as a crucial counterpoint. It highlights potential inconsistencies in service quality, particularly concerning problem resolution, staff professionalism, and basic guest support. These issues, if widespread, would fall far short of the expectations for a supposed 5-star establishment.

Prospective guests should weigh these contrasting experiences. While the majority of feedback is overwhelmingly positive, the detailed criticisms suggest that service quality might vary, and that some critical issues (like AC malfunctions or ant infestations) may not be handled with the promptness and empathy expected from a high-end hotel. It is advisable to consider these points and perhaps verify specific services or amenities if they are crucial to your stay.

I’m leaving “five stars” because I wanted to make sure Konstantinos receives some recognition for his great hospitality. He really made our mealtimes fun and took great care of us as our waiter.But other than that, I probably wouldn’t stay again at this hotel. It’s a solid four star hotel but it’s really lacking that wow factor that five star hotels have. We went in the off season and they don’t even bother to turn on the lights outside that are there to guide you on the long, cobbled walks to your room. Our stay spilled over into the beginning of the high season, at which point I suppose they deemed it worthy to turn the lights on so I guess they don’t bother to do that before April. One experience that really left me feeling negative - I went to use the heated pool one day and noticed it was not heated that day for some reason. I knew immediately it was not heated because I had swam in it on previous days when it was much colder outside and yet the pool was warm on that day. On this particular day, it was sunny and warmer and yet the pool was ice cold. I called reception to investigate and they told me I was wrong and that it was just because it was raining that the pool was cold. It was sunny and clear-skied. They finally agreed to call maintenance to investigate, and I waited 45 min but no one came so I left. No follow up from reception even though they had my details.

A Next-Level Experience – Especially for Plant-Based Food LoversWe had an incredible stay at Esperos Village Spa. The warm hospitality and personal attention from the staff made us feel truly welcome.But what really blew us away was the food. We've stayed in many hotels, but this was next level. The breakfast buffet was outstanding: incredibly fresh, healthy, and with options for everyone. What stood out most was the plant-based focus — over 60% of the offerings were plant-based, and during our stay they even introduced a dedicated vegan corner that could rival many top restaurants.A special thanks to the chef, who personally explained every dish and even prepared a delicious chickpea vegan omelet with fresh salad for us in the morning.Highly recommended — especially if you care about healthy, plant-forward food and genuine hospitality.

Fantastic holiday, beautiful location couldn’t complain at all, staff all very friendly and very helpful. Snack Bar food amazing the fries are like chippy chips and wish they did them like that in the main restaurant, they are amazing. Elisabeth who works in the snack bar is very helpful and polite and always so cheerful which made our experience even better. Big shout out to her!

I would highly recommend staying at Esperos Hotel. The experience was exceptional, and I would like to give special thanks to Michalis Giankos, who went above and beyond to assist me before my arrival and throughout my stay. His dedication and outstanding customer service made my stay even more memorable, especially as he helped me plan my marriage proposal at the hotel. His thoughtful approach and attention to detail made everything perfect.Many thanks to Michalis and the entire team for making my special moment unforgettable!

We went at the start of the season in April (unfortunately coming off the back of a storm!). The staff are so helpful and friendly and the rooms are very clean! When the sun did come out there were ample places to enjoy the sun! We went for a room with a private pool which I would possibly avoid if you come during colder months as they are not heated. Equally - if you enjoy a cold plunge - it is enjoyable on hot days after sunbathing! Couldn’t recommend this location enough