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EXER Rent A Car
Location: Epar.Od. Kremastis-Airport 205, Rodos 851 04, Greece
Type: Car rental, Point of interest, Establishment
Overall Experience & Customer Sentiment 🚗
EXER Rent A Car on Rhodes Island presents a mixed but generally satisfactory picture based on recent customer feedback. While praised for its smooth and efficient service process, friendly staff, and reliable airport transfers, recurring concerns revolve around the condition and age of the rental vehicles. The average customer rating from the provided reviews indicates a performance that delivers on key aspects but falls short for some in vehicle quality.
👍 The Positives
Seamless Airport Transfer & Service 🚌
Many customers highlight the excellent airport transfer service. Representatives meet customers at the airport exit, guiding them to the shuttle bus. The bus ride to the rental office is quick (typically 3-5 minutes), and return transfers are equally fast and smooth. This convenience is a significant advantage, reducing stress upon arrival and departure.
Professional & Friendly Staff 😊
The staff at EXER Rent A Car consistently receives high praise for their professionalism, kindness, and helpfulness. From the shuttle drivers to the desk personnel, customers report a welcoming environment with clear explanations and no hard sell for unnecessary additional insurance. Their willingness to assist with concerns and questions contributes significantly to a positive rental experience.
Efficient Paperwork & Deposit Handling ✅
The rental and return processes are described as fast and smooth. Paperwork is completed efficiently (e.g., in 10 minutes), and credit card deposits are blocked and released quickly, often within a few days, without issues. EXER representatives are noted for thoroughly documenting existing vehicle defects via video and marking them on a scheme, preventing disputes later.
Reliable Vehicle Performance (Despite Age) 🛣️
Despite reports of older cars, many customers found their vehicles (like the Suzuki Celerio) to be mechanically reliable, "never skipping a beat" during their travel around the island. Features like solid air conditioning and good fuel economy (e.g., €1.80/litre for unleaded) were appreciated, ensuring comfortable and cost-effective exploration of Rhodes.
👎 Areas for Improvement & Considerations
Vehicle Age & Condition 🚗💨
This is the most frequent point of concern. Customers often report receiving cars that are not new, described as "old," "9-12 years old," or having high mileage (e.g., 130,000 km). These vehicles frequently come with numerous existing dents, scratches, and accident marks on the bodywork. While one customer found this acceptable as long as they weren't charged for pre-existing damage, another reported a car that was "dirty and full of accident marks."
Mechanical Issues & Roadworthiness Concerns 🌧️⚠️
Beyond cosmetic damage, one severe review highlighted significant mechanical deficiencies, including an "almost at the end of its service life" clutch and "unusable windscreen wipers," leading to the car being deemed "not roadworthy in the rain." This raises serious safety concerns and suggests inconsistent vehicle maintenance standards.
Car Model Discrepancy 🔄
Some customers booked specific car models (e.g., Toyota) but received different brands (e.g., Suzuki, Hyundai) upon arrival. While this might be acceptable if the price and class remain the same, it can lead to disappointment if specific vehicle characteristics were expected.
Minor Inconveniences ⏱️
Although generally smooth, some customers experienced a 10-20 minute wait for the airport shuttle. Also, minor quirks like a hidden gas tank opener (on the car floor for Suzuki Celerio) were noted.
Conclusion & Recommendation ✨
EXER Rent A Car in Rhodes offers a competitively priced rental option with commendable customer service and a highly efficient airport transfer and paperwork process. The staff's friendliness and professional approach are a consistent highlight. However, potential renters should be aware that the fleet generally consists of older vehicles with visible signs of wear and tear. While many cars are mechanically sound for island travel, there's a risk of receiving a vehicle with significant pre-existing issues or mechanical faults that could impact safety and comfort.
If you prioritize seamless logistics, excellent staff interaction, and a budget-friendly option, and are prepared to accept an older vehicle with potential cosmetic imperfections (and ensure all existing damage is thoroughly documented), EXER Rent A Car could be a suitable choice for your Rhodes adventure. For those seeking a newer, pristine vehicle, or who have strict safety concerns regarding older cars, it might be advisable to explore other options. Always remember to take your own photos and videos of the car at pick-up and drop-off to safeguard against unexpected charges.
Exer impressed as a very professional company. While the shuttle bus wasn’t waiting for us it arrived promptly after I telephoned. The car we hired was in excellent condition 19k km. Very competitive price.The €1200 deposit by credit cards will apparently be reimbursed but they say it may take 30 working days!
Fast, efficient and regular service. The car had a couple of dents when I received it, but that was no problem in itself - I could only have wished I had receieved a more clear description of these on paper when the rental period started. Until the car is repaired, it will have the same dents, so why not describe them in detail on a form with a copy going to each new customer. No problems at the end of the rental period and EXER has confirmed release of the deposit.
Slight delay in getting from the airport to the rental building. But instructions on invoice were clear and correct. Rental car in good condition - few scuffs but nothing major. Staff friendly and helpful. Would recommend and will definitely use when I’m in Rhodes again! Cracking price for product.
It was rarelly smooth car rental experience: there was a guy with EXER sign at the exit, who showed the path to where the bus was leaving from. (I could have found it from the instructions on the voucher either). The bus came in 10-15min as expected, ride was 3min. Paperwork was done in 10min. The car was not very new and had many small scratches(see pictures), but that's alright with me as long as you are not beeing charged for existing defects. And in this case, everything was smooth: EXER representative took video and marked major defects on the scheme. Return also was fast and smooth with minibus to the airport within 10-15min. The deposit was released quite fast, less then a week as long as I remember.
-1 wrong car. -1 car full with dents and scratches. First of all, we booked a Toyota which looked new in the ad. At the station, they did not have a single Toyota, the cars were all Suzuki, Hyundai etc. This car was not like new but more like 9-12 years old. It had scratches and dents on all sides. The indicator on the right side was broken. But we accepted it because the price was the same. Know that once you get to the airport you may have to wait 10-20 minutes for a shuttle to the rental office. Its not a problem, but good to know. Aside from what I just mentioned, everything went good. The car never let us down, had solid airconditioning. We had the Suzuki Celerion. To open the gas tank we had to search a few minutes. It is on the car floor. The lady with big brown eyes and the large smile was very, very good. She was professional and kind and available to any concern or question that I had. The shuttle staff also super friendly! Staff service 10/10!
