GreenMotion Rhodes

Located at 7th km Tsairi - Airport ave, Rodos 851 06, Greece, GreenMotion Rhodes operates as a car rental establishment serving visitors to Rhodes Island. User feedback for this location presents a distinctly mixed picture, with some customers reporting seamless and highly satisfactory experiences, while others highlight significant concerns regarding customer service, vehicle condition, and post-rental charges.

The Positive Experiences 👍

Several customers have lauded GreenMotion Rhodes for a smooth and efficient rental process:

1. Effortless Pickup & Shuttle Service: Many appreciate the clear airport marking and prompt shuttle service to the rental office, making the initial arrival hassle-free.
2. Fair & Transparent Process: Some renters found the pick-up process straightforward, with no aggressive upselling for additional insurance and clear terms regarding credit card requirements (noting that the full deposit might be taken for longer hires).
3. Vehicle Condition & Value: Positive reviews mention receiving the booked vehicle size, adequate time for inspection, and cars that performed perfectly throughout the rental period. For some, the pricing represented excellent value for money, making it a very economical choice.
4. Smooth Return & Deposit Refund: For these satisfied customers, the return process was quick and easy, with deposits being refunded promptly within a few days.

Areas for Concern ⚠️

Conversely, a number of renters have reported significant issues that raise red flags:

1. Impolite & Pressuring Staff: Several users experienced impatient and impolite staff during pick-up, feeling pressured to take extra insurance without adequate explanation and being rushed through the vehicle inspection process.
2. Questionable Vehicle Condition & Safety: A major concern raised is the condition of some rental vehicles, particularly tires. One customer reported receiving a car with severely worn, cracked, and peeling front tires, posing a serious safety risk. This same customer was later charged an exorbitant amount for a tire replacement after vandalism, with the company initially providing a non-fitting tire.
3. Disputes Over Damages & High Charges: Multiple reviews detail contentious situations regarding pre-existing damage and post-rental charges. Some report lazy or incomplete damage checks upon pickup, leading to disputes upon return. Customers have been charged substantial amounts (€356 for a single tire, nearly €700 for a small scratch, including "off the road" charges) for alleged new damages, even when photographic evidence suggested otherwise or when the vehicle was already heavily damaged.
4. Lack of Responsiveness to Complaints: When issues or disputes arise, some customers have found GreenMotion Rhodes to be unresponsive, leading to the need for credit card company interventions.

Essential Advice for Renters 📝

Given the diverse experiences, prospective renters at GreenMotion Rhodes should proceed with caution and thorough preparation to mitigate potential issues:

1. Document Everything Extensively:This is paramount. Before leaving the lot, take comprehensive photos and videos of every angle of the vehicle, documenting all existing scratches, dents, and imperfections, no matter how minor. Ensure these are clearly visible and ideally timestamped. Compare them rigorously with the damage form provided.
2. Understand All Terms & Conditions: Read the booking terms and conditions thoroughly, especially regarding insurance coverage, deposit requirements (credit card vs. debit card, deposit amount, and how it's handled), and fuel policy. Be aware that a full deposit might be taken rather than just blocked for longer rentals.
3. Consider Independent Excess Insurance: Many travelers find it beneficial to purchase a separate, third-party excess insurance policy from their home country before travel. This can provide peace of mind and often covers a wider range of damage types at a lower cost than the rental company's full coverage options.
4. Inspect Vehicle Thoroughly & Test Functionality: Beyond cosmetic damage, check tire condition (tread, cracks), lights, brakes, and other basic functions. If anything seems unsafe or problematic, insist on a different vehicle.
5. Return Vehicle Clean: As suggested by a positive reviewer, washing and vacuuming the car before return can sometimes foster goodwill and potentially avoid disputes over cleanliness.

While some find GreenMotion Rhodes to be a great value, the recurring issues regarding vehicle condition and post-rental charges suggest a need for extreme vigilance on the part of the customer. Preparedness and meticulous documentation are key to a potentially smooth rental experience here.

Contrary to many of the reviews on here we had absolutely no problems with this rental company. They were clearly marked at the airport and had a shuttle bus ready within 5mins. The initial pick up was very easy, there was no hard sell for extra insurance (we used their basic insurance and bought excess insurance from the UK) and no problems with deposit. The terms on the booking were very clear that you needed a credit card (not amex) in the bookers name on pickup. Due to the hire being over 12 days they did actually take the entire amount from the card, rather than just blocking it.I was given plenty of time to inspect the vehicle and although it was quite scratched I was able to take pictures of the entire vehicle with no hassle. We also received the size of vehicle booked.No problems during the hire, car worked perfectly. I did get the car washed inside and out prior to return as I feel this garners good will.Return was very easy, 2 mins inspection and then I was refunded the £827 (900 euro) deposit back onto the credit card. The money returned 2 days later no problems.2 weeks hire was £111 (130 euro) which was very value indeed.Reading a lot of the negative reviews, it seems that many people simply do not read the terms and conditions when booking. Using cheap car hire aboard is always some what of a risk, just ensure you have all the right documents/credit cards with and take out comprehensive excess cover prior to going.

Everything went smoothly. Started at the airport where a lady was holding a poster with GreenMotion on it. After letting her know she arranged a bus for us to go and pick up the rental car.At the rental office, I was offered a lower own risk but higher insurance, of which I declined.After this, we got the car, did the normal walk around the car, and made some pictures as evidence.On the last day, I did my part of washing the car and also vacuuming it to return it to them.2 weeks later, I received my deposit back. Overall, it was a good experience

In the process of challenging this company. Booked a car in January as we were out for a friend's wedding. On pick up, car covered in damage, very lazy check of damage on the form. Some damage was noted, other damage was not noted, we were told - "that is fine"...Naturally we took photos of all the car. On drop off, we have been told one particular bump and scratch is new and unfortunately on our pre photo there is a bit of a reflection that makes it harder to see but none the less you can see it!The scratch was a staggering 3cm or so long and they have charged us nearly €700 euro from our retainer (including €150 in off the road charges in the middle of January when there are no tourists and clearly no bookings are lost)!We have contacted green motion who now are not responding and we will be challenging through our credit card company..

CAUTION scammers!!!booked a car with Green Motion through booking.com.upon arrival in the evening it sounds like this. you do not have full coverage.... You have the choice to continue without a car and not see any money or pay extra for insurance. Going over damages they do very quickly when giving you the car. in receipt they check everything very thoroughly.

In the first few days of my car rental, one of the tires was vandalized (it appeared to be cut with a knife). I called the company for a replacement, and while they did come to fix it, the process wasn't handled very professionally — the first tire they brought didn't even fit the vehicle.At the end of my rental, I was shocked by the charge: €356 for a single tire replacement. Considering this was for a basic car (a Toyota Corolla Hybrid), this price seemed unreasonably high.Additionally, the condition of the tires when I received the car was concerning. The front tires were in terrible shape: they were worn, full of cracks, and had pieces of rubber peeling off. When I asked the company representative if they considered it acceptable to put such tires on a rental vehicle, they told me I should have mentioned it when picking up the car. I understand that, but how is it even acceptable to rent out a vehicle with tires that pose a serious safety risk to passengers? This is incredibly irresponsible.Overall, I’m deeply disappointed with this company.