ISLAND RENT A CAR RHODES

Located at Pserimou 5, Rodos 851 00, Greece, ISLAND RENT A CAR RHODES operates as a car rental establishment, offering a variety of vehicles for exploring the beautiful island of Rhodes.

Overall Experience

Customer experiences with ISLAND RENT A CAR RHODES appear to be quite varied, ranging from highly satisfied patrons who commend the service and vehicles, to those who encountered significant issues regarding transparency and customer service. The reviews highlight a company that, at its best, provides excellent service and well-maintained vehicles, but at its worst, can lead to frustration over contractual details and insurance.

The Positives ✨

Customer Service & Staff

• Many customers have praised the staff for their kindness, friendliness, and helpfulness. Specific individuals like Julia and Lia have been highlighted for their positive interactions.
• The business is described by some as very professional, ensuring a smooth rental process.

Vehicle Quality & Variety

• Customers appreciate the cleanliness and quality of the vehicles, with a Volkswagen Polo described as "very clean, an amazing car, perfect!"
• The range of vehicles available, including scooters, motorbikes, and powerful quads (ATVs), allows visitors to choose the best option for their exploration needs.
• The quads are noted for having "a lot of power" to tackle mountains and "a lot of storage," making them ideal for touring the entire island.

Driving Experience

• Rentals from Island Rent A Car facilitate relaxed drives to swimming places and extensive tours around the island, providing a great way to experience Rhodes.

The Negatives ⚠️

Insurance & Transparency Issues

• A significant concern raised by some customers is the alleged lack of full insurance options and being misled about its availability on the island. One reviewer reported being told full insurance was not possible and finding it elsewhere.
• An advance payment of 20 euros was reportedly not refunded when the customer decided not to proceed with the rental due to insurance disagreements.

Contract & Payment Disputes

• Discrepancies between verbal agreements and written contracts have been a source of frustration. One customer was informed of a 24-hour rental period but found the contract stipulated rental "until the end of the day," leading to extra charges.
• Issues with the warranty/deposit system have been reported. A 200 euro warranty payment was allegedly not written in the contract, and money was withheld from it for perceived time overruns, even when the car was returned with more than half a tank of gas.

Staff Demeanor (Negative Instances)

• In stark contrast to the positive feedback, some customers described staff as rude and arrogant, particularly when disputes arose regarding insurance or contract terms.

Key Takeaways & Recommendations for Renters

Given the mixed feedback, potential customers of ISLAND RENT A CAR RHODES are advised to approach their rental with careful consideration:

1. Read the Contract Thoroughly: Ensure all terms, especially rental duration (24 hours vs. end of day) and warranty details, are clearly stated and understood before signing.
2. Clarify Insurance Options: Insist on understanding all available insurance coverages, particularly full comprehensive insurance, and confirm what is included or excluded. Do not hesitate to ask for this in writing.
3. Document Everything: Before and after the rental, take photos or videos of the vehicle's condition, fuel level, and any documentation.
4. Confirm Warranty/Deposit Terms: Ensure the amount of any deposit paid and the conditions for its return are clearly documented in your rental agreement.

ISLAND RENT A CAR RHODES appears to be a company with the potential to offer excellent service, as evidenced by numerous positive experiences with their vehicles and helpful staff members like Julia and Lia. However, the recurring issues surrounding contract clarity, insurance options, and certain staff interactions suggest that customers should exercise due diligence to ensure a smooth and enjoyable rental experience.

First day we rented a scooter(slowest one €23/day), drove relaxed to some nearby swimming places.Then we rented a quad(ATV heaviest one€60/day €110 for 2 days). This was really nice!‐First day to 7springs and Lindos.‐Second day we drove around the WHOLE island. We had a lot of power so the mountains were no problem for the quad. And also a lot of storage to put our stuff in.The guys from the rental were kind people that is also something that is important when you choose a place to rent something.Thanks again for the great experience!

We rented motorbikes for three days. The business is very professional. Julia is very friendly and helps with everything. We recommend it to everyone.

Highly recommend this place! We rented a Volkswagen polo for a few days, it was very clean, an amazing car, perfect! The staff are very friendly and so much help. We will definitely return and recommend to others! Lia was a lot of help too!

We wanted to rent a car for two days and we booked it in advance for an advance payment of 20 euros. However, we did not check beforehand if the car is fully insured. When we came for the car and wanted full insurance, they told us that this was not possible and even misled us that no one in Rhodes was offering it. The lady was even rude because we wanted such a service at all and she refused to return our money, since we did not want to rent a car under such conditions.Luckily, not far away at Express rent a car, which I can only recommend, we were kindly received and given a full insurance for an additional payment of 10 € per day and we were able to enjoy wandering around the island fortunately without accidents.

Terrible experience! Arrogant staff, they didn't check us in thoroughly, told us that the car is rented for 24 hours but wrote in the contract until the end of the day. Our mistake for not reading this aspect. At the end of the 24 hours, we returned the car with the gas more than half and madam withheld money from the warranty for exceeding the time. The warranty paid (200 euro) also not written in the contract. Beware of this company!