Marathon Rent A Car Anthoula

Marathon Rent A Car Anthoula, located at Anthoula Zervou 7, Rodos 851 00, Greece, is a car rental establishment that serves as a key point of interest for visitors looking to explore Rhodes Island. Based on recent customer feedback, Marathon Rent A Car generally receives high praise for its personalized service and range of vehicles, though one notable experience highlights a potential area for concern regarding fuel policies.

Exceptional Service & Friendly Staff ✨🤝

Many customers consistently commend Marathon Rent A Car for its outstanding customer service and the helpfulness of its staff. Reviewers frequently mention staff members like Michael, who is described as honest, very helpful, and dedicated to finding the right car for families or individuals. This personal touch differentiates Marathon from larger, "faceless corporate companies."

Positive experiences include:

1. Saving a Vacation: One particularly grateful customer arrived in Rhodes to find their pre-booked car unconfirmed. Within just one hour, Marathon Cars provided them with a "wonderful coral Fiat 500 cabrio for a great price," effectively saving their holiday and adding a "summer mood" to their island drives.
2. Effortless Process: Renting a car from Marathon is described as a "super easy process" with very reasonable prices. Staff members go the extra mile, offering advice on "best places to go and where to park," which is invaluable for tourists.
3. Immediate Deposit Return: A significant point of trust for many is the "deposit returned immediately upon return of the vehicle," ensuring a smooth and transparent transaction.

Customers often highlight the ability to rent cars from convenient locations, such as the lobby of the Atrium Platinum Hotel, adding to the ease of service.

Vehicle Selection & Value 🚘💰

Marathon offers a variety of cars suitable for different needs, from compact cars to convertibles, which enhance the island exploration experience. Customers have enjoyed driving:

1. A "wonderful coral Fiat 500 cabrio," praised for adding enjoyment to their trip.
2. A "nice little Fiat 500," deemed perfect for short rentals.
3. An "Audi A3 convertible," noted for making one customer's holiday truly special.

The general consensus is that Marathon provides "good car[s] at a reasonable price," representing good value for money compared to other options in Rhodes.

Considerations & A Negative Experience ⛽️⚠️

While the majority of reviews are highly positive, one customer reported a significantly negative experience, primarily centered around the fuel policy and subsequent customer service interaction. This reviewer rated the service 1 star, wishing they could give 0, and provided detailed feedback:

• Fuel Tank Discrepancy: Despite requesting a full tank, the customer received a car with "a bit less than half" a tank. This created a challenge in returning the car with the exact same fuel level, which is a common point of contention in car rentals.
• Charging Practices: The customer alleges that the business either charges "more than what the petrol costs (processing fees, cost of fuel etc)" if the car is returned with less fuel, or benefits from customers returning it with more fuel. In their case, they returned the car with more fuel and lost that amount.
• Customer Service Response: The most critical point of concern was the company's response to their complaint. After confronting the company via email and threatening to involve the consumer tribunal, the customer received a "disgusting response" characterized by "ignorance and threats," which they reported to the consumers ombudsman in Greece.

This experience serves as a cautionary tale, suggesting that prospective renters should clarify and confirm the fuel policy thoroughly before signing the contract and be aware of potential issues if the initial fuel level is not as expected or desired.

Overall Recommendation ✅

Marathon Rent A Car Anthoula appears to be a highly recommended option for car rental in Rhodes, particularly for those seeking personalized, friendly service and a smooth rental process. The positive testimonials frequently highlight the staff's dedication and the quality of the vehicles provided at competitive prices.

However, potential customers are advised to pay close attention to the fuel policy and clarify all terms regarding pick-up and drop-off fuel levels to avoid misunderstandings, given the isolated but severe negative feedback on this specific issue.

For many, Marathon Cars has been a key factor in making their Rhodes holiday enjoyable, and the consistent high ratings reflect a generally positive customer experience.

They were great. Our ferry changed our trip in the last minute and Marathon did their best to change the contract and facilitate the car return. We really appreciate all their help. They did our stay much more easier in an already complex situation. Also the car was excellent and very clean. I strongly recommend this rental car agency and definitely choose them again

We recommend Marathon Cars!We planned a perfect vacation in September at Rhodes, but when we arrived, the booked car was not confirmed to us, we were very disappointed. On the first day of our holiday, we had to look for rent a car for 11 days. Fortunately, we found Marathon Cars near our hotel. Just 1 hour later we received a wonderful coral Fiat 500 cabrio for a great price! Wonderful and friendly people, excellent service and any help you may need! Our Thanks to Marathon Cars for saving our vacation and for adding a summer mood! We were driving along the island with the great pleasure and an opened roof :) ! As we promised, If we come again, we will rent a car only at Marathon Cars!

We rented a car from Marathon Cars from the lobby of Atrium Platinum Hotel for two days. Michael found us just the right car for our family of five. He was honest and very helpful about the options. Car was just what we needed and we have thoroughly enjoyed driving around the island. If you want a good car at a reasonable price, Marathon is a good choice.

If I could give 0 stars thats what i would put, to everyone that plans on using their services take my advice and dont do it!I rented a car from them for 1 day on the 16/08/2024 and i still regret it!Even though i requested a full tank before my pick up i was given a car with a bit less than half, for everyone that knows what i m talking about its a nightmare to bring the car back the same if its not a full tank, but thats what the business owner wants:1. You bring the car with less than what they give you, they will charge more than what the petrol costs (processing fees, cost of fuel etc).2. If you bring the car with more fuel be ready to lose that amount.No 2 happend to me, when i confronted the company by email and informed them that i will be presenting my case to the consumer tribunal i received the most disgusting response a company can give you, especially when they depend on clients using their service. (Ignorance and threats) but this was all passed to the consumers obudsman in greece.Just to be sure they won’t contest me as a client and say that this is a fake review, I will attach some pictures of my contract, email received and the car I used.If you guys still want to choose them as a rental company be ready to pay more than what you sign for.

If you need car hire in Rhodes which isn't a faceless corporate company that make you feel at ease, look no further than Marathon! The Audi A3 convertible made our holiday. Deposit returned immediately upon return of the vehicle. 10/10