Marathon Rent A Car Epar

Located at Epar.Od. Lardou-Lindou 2007, Pefki 851 09, Greece, Marathon Rent A Car Epar operates as a car rental establishment and point of interest on Rhodes Island. Based on recent customer feedback, the company presents a mixed but generally positive profile, particularly for its car rental services.

Overall Experience ⭐

Marathon Rent A Car generally receives commendations for its straightforward and efficient car rental process. Many users highlight a positive overall experience, praising the clarity of agreements and the lack of hidden costs. However, one significant area of concern emerges regarding vehicle allocation for some customers.

Car Quality & Condition 🚗

Feedback on vehicle quality is somewhat varied. Several customers reported receiving "good, new and clean cars," expressing high satisfaction with the condition of their rented vehicles. One reviewer specifically mentioned a "nice, new clean car" picked up from a hotel office. Conversely, another customer noted a disparity between their reserved car model (Fiat Panda) and the vehicle provided (an "old Nissan Micra" that was 9 years old and "tiered looking"). This suggests an inconsistency in vehicle fleet age and condition, or potentially a challenge with specific model availability.

Customer Service & Staff Interaction 😊

The staff at Marathon Rent A Car consistently receives high praise. Reviewers describe them as "nice staff and owner,""very polite and helpful," and "friendly staff." They are noted for providing useful tips on local parking and driving, contributing to a smooth rental experience. This positive interaction with personnel appears to be a strong point for the company, even in cases where other aspects might fall short.

Transparency & Value for Money 💰

A key strength highlighted by customers is the company's transparency. Users appreciate the "clear agreement" and confirmation that there were "no hidden costs." Many found the service to offer "Good value for money," making it an attractive option for budget-conscious travelers seeking clarity in pricing.

Additional Services: Transfers & Tours 🚌

Beyond standard car rentals, Marathon Rent A Car also offers services like hotel pickups and private tours. The hotel pickup service is praised as "Super contact" and convenient, with customers being picked up from their hotel at the agreed time.

However, a specific private tour experience received critical feedback. One customer booked a 4-hour private tour to Seven Springs and Butterfly Valley for 260 Euro. They reported feeling "ripped off" as the tour was significantly shorter than advertised (3 hours 30 minutes instead of 4-5 hours including driving) and the actual time spent at attractions was minimal (1 hour 40 minutes total). The driver's attitude reportedly changed, and the rushed experience led to a disappointing outcome, especially regarding the inability to fully experience Butterfly Valley. This suggests that while car rental services are generally well-regarded, the quality and execution of private tours may require closer attention.

Location & Convenience 📍

The company's primary location in Pefki, along with potential satellite offices (like the one at Lindos Blue hotel), offers convenience for travelers in the area. One reviewer specifically mentioned being "lucky it was the closest to my place," indicating good accessibility for some visitors.

Summary of Strengths:

1. Clear Agreements and No Hidden Costs: Customers appreciate the transparent pricing.
2. Excellent Customer Service: Staff are consistently described as polite, helpful, and friendly. 😊
3. Generally Good Car Quality: Many users received new, clean, and well-maintained vehicles.
4. Convenient Hotel Pickup Service: Adds significant value for travelers staying in Pefkos.
5. Good Value for Money: Perceived affordability relative to the service provided. 💰

Areas for Improvement:

1. Consistent Vehicle Allocation: Ensure that the vehicle provided matches the reservation or expectations in terms of age and model. 🚗
2. Tour Service Execution: Improve the structure, duration, and customer experience for private tours to avoid dissatisfaction and the feeling of being rushed. 🚌

In conclusion, Marathon Rent A Car Epar appears to be a reliable choice for car rentals in Rhodes, particularly due to its transparent dealings, excellent staff, and often good vehicle quality. However, potential customers booking a private tour should clarify expectations regarding timings and itinerary to ensure a satisfying experience.

Definitely recommended! clear agreement, no hidden costs, good, new and clean car, nice staff and owner of the car rental! Super contact with marathon company, we booked car by phone and on agreed time they picked up us from the hotel in Pefkos, Good value for money!

Reserved a Fiat Panda. On collection was given a rather 'tiered' looking Old Nissan Micra. Vehicle had obviously seen better days! Once Back in uk I was able to Look up vehicle age and found it to be 9+ years old.However staff were very polite and helpful !

New car, friendly and professional staff, great rental conditions. Highly recommended!

I picked up the car at Lindos Blue hotel, where they have a small office. Nice, new clean car. Friendly staff gave me tips on local parking and other driving related topics. I highly recommend. Rip, Considering renting a diesel if you plan a lot of driving on local uphill roads.

Best rent a car ever. Very clear and fast service. I was lucky it was the closest to my place