Oasis rent a car

Address: Epar.Od. Pilonas-Katavias, Rodos 851 09, Greece

Oasis Rent a Car, situated in the Kiotari area of Rhodes Island, is a car rental establishment that garners varied feedback from its customers. While the majority of reviews highlight positive experiences regarding value, service, and vehicle quality, one significant negative account raises concerns about car condition and customer interaction during disputes.

Overall Customer Experience 🚗✨

The prevailing sentiment among customers for Oasis Rent a Car is highly positive, reflected in multiple 5-star ratings. Patrons frequently commend the company for its excellent service and competitive pricing, often preferring it over larger agencies found in hotels. However, a single, detailed 1-star review stands in stark contrast, describing severe mechanical issues with a rental car and a highly confrontational experience with staff. This suggests that while many enjoy a seamless rental, potential issues can lead to significant problems.

Key Highlights from Positive Reviews 👍

• Exceptional Service & Friendly Staff: Many reviewers praise the owner and his team for being remarkably friendly, honest, and genuine. Customers appreciate the personal touch, often receiving helpful advice on local landmarks, directions, and even free parking spots in places like Rhodes Old Town.
• Competitive Pricing: Oasis is frequently lauded for its great value and highly competitive prices. Several users mentioned the rates being "half the price of our hotel" or noted specific examples like €40 for 24 hours (though prices may fluctuate in busy seasons).
• Quality and Cleanliness of Vehicles: Customers reported receiving "lovely new Renault Clio" models, including one described as a "6 month old Renault Clio," which was consistently noted for being "very clean."
• Hassle-Free Rental Process: The rental and return procedures are consistently described as smooth and straightforward. The owner reportedly conducts thorough walk-throughs of car controls and fuel levels upon pickup, and returns are generally quick and uncomplicated.
• Support for a Family Business: The operation is highlighted as a "great family business," which seems to contribute to the personalized and attentive service received by many clients.

Areas of Concern Noted ⚠️

• Significant Mechanical Issues with Vehicles: One highly critical review detailed a severe and intermittent automatic transmission problem. The car was described as twitching, failing to shift gears, having the tachometer going off scale, and displaying warning lights.
• Challenging Customer Service in Case of Problems: The same negative review reported a "terrible attitude" from staff when issues arose. Allegations included dismissive responses to initial complaints, accusations that the customer broke the car, and alleged verbal abuse (e.g., "go away and shut your filthy mouth, this is my country") when a refund or vehicle exchange was sought.
• Vehicle Cleanliness and Fuel Consumption Discrepancies: The critical review also mentioned receiving a car "covered in sand" and disputed claims about fuel consumption, finding actual usage significantly higher than stated.

Recommendation Summary 🤔

Oasis Rent a Car appears to be a viable and often superior choice for car rentals on Rhodes Island, particularly for those seeking competitive prices and a personalized service experience with modern, well-maintained vehicles. The majority of customers have had highly satisfactory experiences, appreciating the transparent and friendly approach. However, the presence of a very strong negative review regarding vehicle reliability and handling of customer complaints serves as an important cautionary note. Prospective renters are advised to conduct a thorough inspection of the vehicle at pick-up and to clearly understand the company's policies regarding breakdowns or mechanical issues, ensuring peace of mind during their travels around the beautiful island of Rhodes.

I honestly can’t fault this company and seriously can’t understand some of the reviews. This guy and his team were very friendly, honest and genuine. The car was great, the service & price was impeccable. If you’re looking to rent a car in Kiotari this is the place to go. Forget about the rip off larger companies in the hotels. I would certainly recommend them so take the negative reviews with a pinch of salt. Top marks from me oasis. ⭐️⭐️⭐️⭐️⭐️

Just returned a 6 month old Renault Clio. Car was very clean.Hired from 8pm last night to 8pm tonight.Great value at €40 for 24hrs.(Prices may change in busy season).

Excellent service from start to finish, lovely new Renault Clio. Great family business and I would have no hesitation in recommending to family and friends who visit Rhodes.

Terrible attitude! I don't recommend this to anyone. Discrimination! We received a car with big problem.: the automatic transmission works intermittently.We took it for 4 days. The first few days they drove up and asked why the car was beeping and there was an exclamation mark on the dashboard. To which the person (possibly the owner) said that everything was fine. On the last day today we bought an excursion to the other end of the island. In the morning the car worked even worse than in previous days. Its was twitching and didn’t want to shift, the tachometer was going off scale.We drove up to the company again and were told that everything was in order, on the way the gear changed, and then it did not engage and we had to go back. We gave them the keys and asked them to solve the problem. For which we were offered one day for free, but we have other plans the next day and need the car today. If it is impossible to change, they asked for a refund. After which they started shouting at us that the car was broken by us, and that these were our problems, and they kicked us out of the office with the words: go away and shut your filthy mouth, this is my country. There is a video recording! l can attach if the owner needs it. There are also many witnesses who came up to us after this and asked if we needed help.I’m already silent that they gave me a dirty car, covered in sand. They lied about fuel consumption (13-17 liters) They said a maximum of 7 liters.Take your car elsewhere. Don’t risk your money and your health.P.S . 1. We live in EU, but no matter what country we are from, you have no right to say that. This is discrimination.2. We rented a car for 4 days, not 3. And we paid 120 euros. The person who rented the car to us didn’t even tell us about the promotion. The machine really doesn't work well (we made a video about it)3.The weather was excellent for travel. If you are the owner who is writing the review, please contact me, we have left you a phone number.

Amazing service and very competitive prices. (Half the price of our hotel). We sat down with the owner who explained different landmarks and directions to Rhodes Old Town which including free parking at Akantia Port. We then went and looked at the car together. He talked me through the controls and we looked at the fuel gauge. When I returned the car, there was no hassle. I just handed the keys back and I was on my way. I would definitely recommend!