Record go Mobility- Rodas

Located at Parchiaki odos Rodou-Kameirou, Kremasti 851 04, Greece, Record go Mobility- Rodas operates as a car rental establishment, serving as a key point of interest for travelers needing transport on Rhodes Island. Based on recent customer experiences, the service generally offers a modern fleet and efficient processes, though one significant negative encounter highlights potential pitfalls regarding documentation and customer support.

The Positives: Smooth Sailing and Brand New Cars ✨

Many customers have reported highly satisfactory experiences, praising several aspects of Record go Mobility- Rodas:

1. Effortless Pick-up & Drop-off: The provision of a shuttle bus service for airport pick-up and easy drop-off has been consistently highlighted as smooth and convenient. Customers appreciate quick transfers, with one reviewer noting waiting "barely a minute" for their transfer.
2. New and Well-Equipped Fleet: A significant advantage mentioned by multiple users is the availability of "brand new" or "almost brand new" cars. One customer received a car with only 10km on the odometer, featuring functional Apple CarPlay, enhancing the driving experience. This suggests a commitment to maintaining a modern and comfortable vehicle fleet.
3. Efficient Deposit Returns: The release of both car deposit (ranging from 900€ to 1200€) and fuel deposit (80€) was reported to be remarkably quick. Funds were typically back in accounts within 2-3 working days after the car's return, a major relief for travelers.
4. Friendly and Professional Staff: Several reviewers commended the staff for their friendliness and helpfulness. Specific mentions include Oriana and Maria (the shuttle driver), who were lauded for making the pick-up and drop-off processes easy and enjoyable. The office itself was described as clean and air-conditioned.
5. Overall Value: Customers found the prices to be "definitely affordable" given the quality of service and the newness of the cars, leading to recommendations for future rentals.

A Word of Caution: Document Issues and Customer Service Concerns ⚠️

Despite the numerous positive experiences, one very concerning review stands out, detailing a "complete disaster" that ruined a customer's trip. This incident highlights a crucial area where the service can fall short:

1. Refusal of Service Despite Valid Documents: A customer who prepaid for a rental was denied the car, allegedly because an agent refused to accept their valid international driving permit and a temporary license. This occurred even after Greek police officers confirmed the documents were legal and acceptable, explicitly stating the customer "never needed to go to the police in the first place."
2. Disrespectful and Unhelpful Staff: The agent involved in this negative experience was described as showing "zero willingness to help," treating the customers with "disrespect and dismissiveness," and offering "no alternatives. No flexibility. Nothing." This starkly contrasts with the positive remarks about staff in other reviews.
3. Misleading Information and "No Show" Status: The customer was reportedly told they would receive a refund via Booking.com, which proved untrue. Instead, Record Go marked their case as a "no show," despite the customer clearly arriving and presenting all required documentation. This led to significant financial loss and a ruined trip.

This isolated but severe negative account suggests that while most experiences are positive, there can be a critical lack of understanding or assistance when non-standard, albeit legal, documentation is presented, leading to potentially devastating consequences for a traveler's plans.

Minor Feedback and Accessibility

One small suggestion for improvement was better signage at the airport bus parking lot to make the shuttle pick-up location clearer. The location in Kremasti is easily accessible from Rhodes city center by bus, adding to its convenience for those staying outside the immediate airport area.

Conclusion

Record go Mobility- Rodas appears to be a strong contender for car rental in Rhodes, particularly for those seeking new vehicles, efficient deposit returns, and a generally smooth process with friendly staff. Many customers have expressed high satisfaction and a willingness to re-book. However, the singular critical review serves as a stark reminder for travelers to ensure their documentation is impeccably clear and to be aware that unforeseen issues, particularly regarding document acceptance, could lead to significant travel disruptions if not handled with greater flexibility and customer support by the rental agency.

Everything went well. We got picked up from airport with shuttle bus as it was written in the description.We got brand new car (was driven 10km in total). Also first time in my experience with different rentals I got the car that I booked in the first place.Apple carplay worked flawlessy in car.Deposit (1200€) was relesed immediately after returning car to employee.Fuel deposit (80€) was released 2 days after.

A very enjoyable rental service, excellent staff, especially Oriana, I would like to thank her from here, the pick-up and drop-off process was very easy. We easily reached Rhodes city center by Kremasti bus, we rented an almost brand new car, 900 euro deposit and 80 euro fuel deposit were released within 2 working days after returning the car, definitely affordable prices and they have a very new car fleet. You can easily come from the center and rent a car, it is now the only place I can rent a car in Rhodes, I recommend it.

Everything was fine. I already have another reservation with this rental company and I believe that everything will go smoothly again.Friendly staff, clean and air conditioned office with good location, I waited barely a minute for the transfer, tidy and brand new car, lightning fast return of the car and all the money from the deposit was back in my account in 3 days!

be careful!my experience with Record Go in Rhodes was a complete disaster.I prepaid for a rental, arrived on time with a valid international driving permit and a temporary license issued by my government – both legal and accepted by the Greek police.Still, their agent refused to release the car.She showed zero willingness to help, treated me and my partner with disrespect and dismissiveness, and sent us – directly from the airport – on a one-hour bus ride with our luggage to the police station. There, the officers clearly stated that my documents were valid and that I was misled – I never needed to go to the police in the first place.When I returned, the same agent refused to assist or even acknowledge our effort. No alternatives. No flexibility. Nothing.I was then told I’d get a refund via Booking.com – but that was not true.Record Go now marks my case as “no show” – although I clearly showed up, presented everything required, and was denied service through no fault of my own.I had to pay double for a new rental, cancel my apartment, and my trip was ruined from the very start.This wasn’t just bad service – it gave the impression of being a trap for tourists.Tourists - Don’t trust this company. Don’t risk your vacation.

We booked the car via booking and everything went very smoothly. It was a little difficult to find exactly where on the bus parking lot you are getting picked up, so a small sign with the Record GO logo would be perfect. Of all the staff everyone was very friendly, especially Maria who drove us to the car rental and back to the airport, she really was a gem.Would book it the next time again!